Quality Policy

Dragoman’s mission is to maintain a trendsetting character while providing clients, translators, and related third parties the opportunity of an exceptional translation experience.

To accomplish this mission, Dragoman Ltd. has adopted an innovative, creative, and a meticulously disciplined client-based methodology.

Dragoman Ltd. is an industry leader in categorical terminology management: www.dragomanos.com

Dragoman Ltd. utilizes a unique process management software: Dragoman Access.

Dragoman Ltd. applies its own Dragoman Style Management aligned with Oxford University Style Guide and AB FOG concept continuously developed by the ever-changing trends in the world of business and academics.

Dragoman Ltd. recruits translators and editors who work exclusively in their native languages from Chinese to Swedish.

Dragoman Ltd. places its priority on client and translator satisfaction by using an effective feedback and complaint management system adopted by all employees and by conducting surveys regularly.

Dragoman Ltd. sets itself apart with a transparent and open-communication management style.

Dragoman Ltd. has a clear, measurable, and realistic performance criteria for all translators and editors. Performance evaluations are conducted using these criteria.